FAQs

What is your returns policy?
We want you to be satisfied with your purchase. You may return or exchange NYX Professional Makeup products for a full refund, within 14 days of receiving your order providing the goods are in their original packaging and in a saleable condition. Our returns policy must be adhered to.

For more information on our return policy, click here.
How do I sharpen your Jumbo Eye & Lip Pencils?
Please note the Jumbo Eye and Lip Pencils are not retractable. They are made out of a PVC material that can be sharpened with a sharpener that has an opening for a large pencil. You can purchase our Sharpener here. Please watch this tutorial for tips on how to sharpen your Jumbo Pencil
Are your products cruelty free?
NYX Professional Makeup is certified and acknowledged by organisations, such as PETA, as a cruelty-free brand. We are committed to producing 100% cruelty-free cosmetics. We do not test any of our products on animals.
Are your products vegan?
As part of our pledge to be more ethical, our selection of vegan-friendly formulas are growing. Formulated without any derived ingredients or by-products, our vegan formulas still pack a punch when it comes to crazy-rich pigment and high-performance products - you will not be disappointed.

To check out our current selection of vegan formulas, click here.
Where can I find NYX Professional Makeup products in-store?
Check here to find an authorised retailer near you.